Design Your Custom Engagement Ring
Talk With a Diamond Expert
Have questions about lab-grown diamonds or moissanite jewelry? Connect with our Diamorix experts for personalized guidance, styling advice, and complete product support.
Frequently Asked Questions
What do custom orders include?
At Diamorix, our custom jewelry service allows you to create a one-of-a-kind piece crafted exactly to your vision. Whether you are looking for a custom lab grown diamond engagement ring, wedding band, pendant, earrings, or fine jewelry design, our expert team works closely with you from concept to creation. Share your inspiration images, preferred diamond shape, metal type, stone size, and design ideas, and we will transform them into a beautifully handcrafted piece made exclusively for you.
What is the process for placing a custom order?
Our custom order process is simple and personalized:
- Submit your design inquiry through our custom form.
- Share inspiration images, sketches, or reference ideas.
- Our design experts will review your request and contact you with recommendations and pricing.
- Once the design is finalized, we begin CAD design and production.
- Your custom jewelry piece is handcrafted and delivered securely to your doorstep.
What is the processing time for a custom order?
Custom jewelry production typically takes around 2–4 weeks depending on the complexity of the design, stone selection, and approval process. Once your order is completed, we will share shipping and tracking details with you.
What customization options are available?
Diamorix offers extensive customization options including:
- Lab grown diamonds
- Natural diamonds
- Multiple diamond shapes and carat sizes
- 14K & 18K gold options
- Platinum and silver settings
- Custom engravings
- Unique ring settings and styles
- Matching wedding bands and bridal sets
Are custom orders eligible for returns or exchanges?
Because each custom jewelry piece is specially made to your specifications, custom orders are generally non-returnable and non-refundable. However, customer satisfaction is extremely important to us, and our team will work closely with you throughout the design process to ensure every detail is approved before production begins.